One of the most tedious tasks AI has helped me automate is answering basic customer and client questions — especially from people who haven't been sold yet but want to know more about what we do. You know how it goes — a lot of back and forth emails just to answer simple questions about your product, your process, or how to get started. It takes up a ton of time, and it's the same questions over and over again.
The way we've solved this is by setting up AI-powered chatbots across all of our companies. Each chatbot has its own knowledge base that we've trained with real information about our company, our products, and our services. So when someone goes to the website and starts asking questions, the chatbot can actually respond accurately — like a real team member who knows what they're talking about.
We use them everywhere. For Kaizen Properties, which invests in mobile home parks, RV parks, and self-storage facilities, the chatbot answers questions from potential investors — things like what it means to be a limited partner, how our deals are structured, and what kinds of returns we target. For The Real Estate Investing Club, we have a chatbot that helps people learn more about our community and coaching program — what's included, who it's for, how to join. And for Kaizen Marketing Agency, it handles questions from small business owners who want to grow their business but aren't sure where to start with marketing.
The best part? It's cut down on probably 80% of the front-loaded emails we used to get in the sales process. People get their questions answered instantly, and by the time they reach out to us directly, they're usually ready to move forward.
The most surprising benefit has been how well people respond to it. I thought people would push back once they realized they were talking to an AI, but honestly, if you're just upfront about it, they don't mind at all. Our chatbots literally say, "Hey, I'm an AI trained by Kaizen Properties (or Kaizen Marketing, etc.) to answer your questions." When you're transparent like that, people actually appreciate it. They just want their questions answered quickly and accurately — and AI does that better than any human could 24/7.
Jeremy RodgersFounder · Contentifai
Eric Van OvermeirenLead IT System Administrator · GO Technology Group Managed IT Services
